Typology: Commerce
Type of contract: CDI
Desired remuneration: 50k fixed + variable
Availability: Advance notice
Mobility: Lille
Desired teleworking arrangement: Hybrid
His research
Development and Account Management Manager profile in the digital ecosystem, looking for strategic responsibilities, development, loyalty and management of key accounts. He/she is looking to join a company with an ambitious vision and appropriate human resources.
The working environment is an essential criterion: a humane environment where we listen and collaborate, as well as a benevolent and inspiring management style. He/she is looking for a meaningful project with a strong relational dimension.
Its advantages
With over 8 years' experience in account management, business development and project management, this talent has contributed to sales growth, optimization of customer satisfaction and strategic deployment of new projects in the companies where he/she has worked.
This profile has managed key customer portfolios (up to 50 active accounts) and coordinated internal and external teams in digital and e-commerce environments.
Career summary:
- For the past 2 years - Account Manager & Customer Success in the outdoor equipment sector
- Development of the French subsidiary, participation in the project launch phase: 2,000 prospects targeted
- Management of 400 customers for sales of over €4 million (+20% growth)
- Sales forecasts: nearly 90% of target achieved
- Strategic coordination between brand, team and customers to guarantee customer satisfaction (improvement up to: 90% )
- Training and customer support
- For 1 year - Business Developer & Account Managerr in the e-commerce/marketplace sector
- Key account management, retention and optimization
- Management and development of a group entity: sales up 500k in 1 year
- Defining and implementing the provisional budget
- For 2.5 years - Key Account Manager in the digital solutions sector
- Prospecting and complete sales cycle management for up to 6 months
- CRM management and follow-up of 50 active customers
- Support and onboarding of C-level customers (directors, managers)
- Sales transformation rates of up to 30%.
- For 2 years - E-commerce project manager in a digital commerce company
- Project management: design, planning and deployment of a BtoB site
- Coordination of internal teams and external service providers (marketing, IT, logistics)
- Managing and optimizing project budgets
- Test phases, pre-production, customer feedback, MVP
Key assets :
- Customer loyalty : Increase sales from €3 to €4 million by managing key accounts on marketplaces
- Project management: Design and implementation of a BtoB website, team coordination and budget management.
- Prospecting and business development: Complete management of the sales cycle for 50 customers with a conversion rate of almost 30%.
- Use of CRM and prospecting tools
- Results orientation: Steering objectives with a 20% increase in sales and a 90% customer satisfaction rate
Soft skills
- Active listening and understanding of needs
- Results and performance orientation
- Initiative and autonomy
- Problem-solving and adaptability
- Collaboration and benevolent leadership
His favourite subjects
- Digital
- Sport
- Retail
- Tech
- SaaS
The little + of talent
- Professional English
- Tools: Lengow, Mirakl, Microsoft Power BI, Magento, Sales Navigator, Woodpecker, Hunter, Hubspot
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