Typology: Digital - General Management - E-commerce - Offer - Customer Service
Type of contract: CDI or Freelance
Desired compensation: 70k fixed
Availability: Advance notice
Mobility: Lille, Morocco, Belgium
Desired teleworking arrangement: Hybrid, full remote possible
His research
With 9 years' experience in e-commerce, the candidate wishes to pursue his/her career in Sales or E-commerce Management in a large international structure. Preferring a sector where he/she can speak Dutch and contribute his/her knowledge of the Belgian and Dutch market, this candidate wishes to evolve in a flexible environment, with willing teams and a great deal of freedom in implementing sales strategies.
Its advantages
This trilingual (French, Dutch, English) professional with 9 years' experience in business development and e-commerce has strong decision-making skills and a keen sense of leadership. He/she has managed teams of up to 20 people.
Summary of his career:
- For over a year: Sales manager in a company specializing in e-commerce
- Responsible for the sales of the various sites, implementation of a sales and marketing strategy, management of marketing actions, optimization of acquisition and loyalty, analysis of the e-commerce market and positioning, management of the e-commerce P&L.
- Results: Margin optimization, coordination and management of web and offer teams
- For 6 years: Sales Manager for Northern Europe countries for a company specializing in gardening
- Mission: Sales coordination, competitive intelligence, pricing adapted to each country, operations parameterization, KPI management, management of a team of 10 people, creation of partnerships, implementation of a traffic and lead acquisition strategy.
- Results: Achievement of objectives, implementation of innovative projects, development of brand awareness.
- Over 8 years: Sales assistant in various import/export companies
- Follow-up of order book, administrative management of contracts, participation in marketing actions, organization of PR events, sales follow-up, sales development and promotion of spare parts for export.
- Answering customer inquiries, administrative processing of files, secretarial tasks, handling complaints, telephone prospecting, sales contract management, invoicing.
- Results: Improved order management, increased export sales, improved customer satisfaction, optimized administrative processes.
Key assets:
- Decision-making: Ability to make strategic decisions in the interests of the company and its customers, illustrated by the implementation of sales and marketing strategies.
- Communication: Excellent communication with teams and customers, demonstrated by managing multi-skilled teams and creating strategic partnerships.
- Customer needs analysis : Competence in customer needs analysis, implemented by optimizing customer acquisition and retention.
- Organization: illustrated by the coordination of marketing actions and the management of web and offer teams
- E-commerce: e-commerce P&L management, including margin optimization
Soft skills
- Organization and pragmatism
- Flexibility and agility
- Communication and diplomacy
- Openness to criticism and continuous improvement: very attentive to the criticism (positive or negative) of others, so as to always give the best of oneself. This quality is illustrated by his commitment to instilling a spirit of innovation and change within his teams.
His favourite subjects
- Sales, management
- E-commerce
- Belgian and Dutch market
The little + of talent
- Trilingual, fluent in French, Dutch and English
- Good cultural knowledge of Belgium, Netherlands
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