Typology: Customer Success - Customer Service
Type of contract: CDI
Desired remuneration: Package 45K - Fixed > 37K
Availability: Immediate
Mobility: Lille
His research
A software publisher or start-up/scale-up looking for an experienced Customer Success to support its BtoB customers in the use of a digital solution.
Its advantages
- A commercial background followed by 6 years' experience in customer care and customer success in BtoB markets.
- Experience in training different types of users, piloting onboarding, user assistance, customer support, running workshops...
- Enjoys working on marketing-related topics (writing articles, FAQs)
- Data oriented: aims for zero churn and pilots its Kpis
Soft skills
- Sense of customer service excellence
- Passionate about your job
- Relational excellence
His favourite subjects
- Retail
- SaaS
- Gastronomy
- Short circuits and local life
- Sport
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This profile uses random masculine or feminine terms. You'll find out the person's gender after you've already pre-selected them.
